Wednesday, June 12, 2013

SFIMA Educational Event June 2013: Launch of SeaWorld's ANTARCTICA: Empire of the Penguin


The Launch of SeaWorld's® Antarctica: Empire of the Penguin™

Thursday, June 13, 2013 at 6:30 p.m.


Time:

Networking 6:30 - 7:15 p.m. (on the esplanade at 210 S. Andrews) - Presentation 7:30 - 8:30 p.m. (at the Museum)
After Party at Riverside Market following the event.
(Scroll down for after party details.)

Place:

PLEASE NOTE NEW LOCATION FOR THIS MONTH:
Horvitz Auditorium at the Museum of Art | Fort Lauderdale

Networking on the esplanade:
210 S Andrews Ave
Fort Lauderdale, FL 33301
For parking information and map, please see below.

Networking Host: Starmark
Enjoy appetizers and cash bar starting at 6:30 in Museum Plaza 
in downtown Fort Lauderdale.
The educational presentation will begin in the 
Museum’s Horvitz Auditorium at 7:30.

Educational Presentation
Seaworld-thumb-190x119 






Just in time for summer,
SFIMA brings you a look at Orlando’s coolest new attraction:
SeaWorld’s® Antarctica: Empire of the PenguinTM.
The penguin exhibit has been expanded to include a futuristic,
immersive ride to the bottom of the world, taking visitors gliding 
through an icy land and viewing life through the eyes of a
penguin – all while being surrounded by hundreds of live penguins
in an interactive environment.
And so what better way to launch this experience than with interactive marketing?
From online sweepstakes to email updates, from social media to
mobile apps and more, digital is playing a key role in getting people to 
“follow the freeze.”
Join us as Ross Schmadebeck, Manager,
Interactive Marketing at SeaWorld Parks & Entertainment® 
walks us through tips for adding some fun to your next product launch, including:
Identifying and building your core fans.
Leveraging your followers 
to become your digital brand ambassadors.

Social, mobile and web. 
How the blurring of these lines can add value to your project.

Bringing it home. 
Creating a centralized web experience that immerses your 
advocates while attracting new fans.
Register now using the buttons at the top of the page.

Ross SchmadebeckRoss Schmadebeck
Manager, Interactive Marketing
SeaWorld Parks & Entertainment® Orlando
TW: @RSchmadebeck
LI: /RSchmadebeck


Ross Schmadebeck is Manager, Interactive Marketing at
SeaWorld Parks & Entertainment® for the Orlando parks. In his role,
Mr. Schmadebeck directs the online marketing and product development
for SeaWorld® OrlandoAquatica by SeaWorld® Orlando, and
Discovery Cove® Orlando. Most recently, he serves as
Interactive Project Manager for the largest park expansion 
in company history, Antarctica: Empire of the Penguin™
designing and executing the first end-to-end interactive experience
for guests to engage with the pre- and post-launch of Antarctica.
Previously, Mr. Schmadebeck worked at Bright House Networks
where he developed their first online product Recommendation Tool 
to support the Business Solutions sales team in creating customized 
product bundle solutions that scored and refining qualified leads. 
Prior to Bright House Networks, he worked as Manager, Marketing
Strategy & Planning for The Institute of Internal Auditors where he
advanced the conference and seminar experience introducing digital 
marketing efforts to decrease expense by upward
of 20 percent and increasing ROI of more than 50%.
Mr. Schmadebeck is a graduate of the University of Florida with a
Bachelors of Science in Journalism.
He is a native Floridian and a true Conch born and raised in the Florida Keys.
Directions & Parking
From I-95, take the Broward Boulevard exit (#27) east to Andrews Avenue.
Take Andrews Avenue south to Las Olas Blvd.
The Museum is located on the
north-east corner of Las Olas Boulevard and Andrews Avenue,
across from Huizenga Plaza.
For parking information and map, please visit the museum website.
http://www.moafl.org/museum#!/directions-and-parking
After Party and Networking

Please join us after the close of the event for our official networking after party at
the Riverside Market @RiversideMarket
Their menu includes a variety of beers, pizza, sandwiches, etc.
They have been gracious enough to extend all
SFIMA Event Attendees their Happy Hour Specials. 

Wednesday, May 22, 2013

South Florida Helps Oklahoma

Living in South Florida makes members of the South Florida Interactive Marketing Association very sensitive to horrible weather disasters as they are no stranger to our climate. Our members are giving back to help out the victims of the terrible tornado that caused so much destruction in Oklahoma.

+Sheryl Cattell, founder of SFIMA chose to donate to the Search Dog Foundation, they rescue dogs and train them to, in turn, rescue humans in situations like this.













There are many ways you can help with donations of money, supplies, or your time.
See a list of different charities and organizations helping the people in Oklahoma

Here is one way that one victim is working to help her neighbors recover what little they can from the rubble. Leslie Hagelberg of West Tulsa, OK established a Facebook group for the people of Oklahoma who find mementos and pieces of the lives that people once knew that have been blown hundreds of miles away. At the time of posting, the Facebook Group for Oklahoma Tornado Victims has over 11,200 members.

Out of all the heartbreak and rubble, as the stories of tragedy emerge, we can hold on to and celebrate the stories of survival like this one:


Here are other ways that social media helps connect people on the front lines of disasters.

How have you helped the people in Oklahoma? Please let us know in the comments.

Tuesday, May 14, 2013

SFIMA Pubcon Summit - Social PR Secrets – How to use Social Media to get publicity

Speaker: +Lisa Buyer @LisaBuyer

Social Media and Public Relations can work together.

Today's Social PR is measurable.

Can be done in different versions so that they are optimized for different social channels with different headlines and modified content so that Google and Bing see different articles and see them as different content.

Brands are now publishers.

Consumers are search and social savvy, so businesses also need to be.

Highly Effective Habits of a Social PR Manager:

Content Strategy Calendar - theme out months and you can start slow with one release per month and go from there so that you are not too overwhelmed.

18 Minute Social PR Day - focus on what has to get done keeping in mind that it might change and can be different day to day.

The Power of Written Word - 33% are more successful with a formulated goal that you write down.

Social Collaboration Tools - Tracky allows you to work with people inside and outside of your organization.

How the Brand is Now the Publisher

PR is no longer a process.

not press release generators, but reporting the news

treat your blog or website's press center like it is a newsroom

Make it your news even when it is not.
Example: WSJ writes a story, you can share it on your Facebook page, and change the title and your followers will read it and may not even realize its not about you specifically.

Customize comments and add your two cents when sharing articles and information for your industry.

Create a YouTube channel to post and pull in any of your news interviews.

Look for old blog posts and if they are still relevant, tweet about them to revive pages and get more life for older articles that are still relevant.

Incorporate the best practices for creating a company online newsroom:

What does it have, what should it have?

Journalists expect companies to have a newsroom so that the information they are looking for is accessible to them at any time.


SFIMA Pubcon Summit: Community Building in a Social Marketing Age

Speaker: Karen Krause Berg @Kim_Cre8PC
Community Building in a Social Marketing Age

The internet is among the few things that humans have built that they understand.
Community Expectations

Self Promo
-profile
-signature
-trolling
-starting up old threads
-link drop
-ask a question, never return

Knowledge Share
-intelligent discussions
-expert advice
-new discussions on current topics and methods
-ongoing support
-content submissions
-ratings, sharing, rank

Communities Share Ideas
(and that is why marketers advertise in communities)

Pinterest, Facebook, Twitter Hashtags, Forums Blogs, Hobby sites with user generated content, amazon related items, niche sites, Google+ are all communities

How do you keep the conversation going so that everyone benefits?
BALANCE

The community moderator has to keep the peace and try to teach people how to talk to each other.

Best advice for community managers:

  • Teach by Example
  • Respect - culture, community, moderators newcomers
  • Is it Kind, Necessary, True
  • Use Humor
  • Allow opinions
  • Mediate hot discussions rather than allowing them to become a train wreck.
  • Make sure that newcomers are not picked on
  • Be aware of limitations, may just mean they are not good at communicating
How do you make money with a community or forum?
You don't make money! It's not what it is for. (which is to share ideas, be social, have a conversation)
In some cases, you can make money when your forum is about those.
The value comes from the worth of the people and the community and that can be sold.
Subscription model.
Some advertising might work when you are passionate about your brand, if the sponsor is related.
Sponsors for related companies.
Some forums can raise money, but is most successful if it is to give back to its members.

Important rule for founders and moderators is to realize that the community is not "theirs", it belongs to the community. Run changes by the community.

Communities have power.
we vote with them
we influence with them

SFIMA Pubcon Summit: Schema: The Future of Search?

Speaker: Jonathan Goodman +Jonathan Goodman

Schema: The Future of Search?

Schema is the difference in Google between an apple (fruit) and Apple (MAC).

Is is semantic search that Google is building to get the intent of searchers in cases where things might be confused.

It is ever evolving and developing new categories.

Schema can help with SEO to differentiate information about your company or products with coding.

Schema can be used with video to let Google know what it is that you have on your site.

For brick and mortar stores, schema coding that lists your store's coordinates will let Google know the location associated with your site.

Google Plus authorship - an important part of SEO for writers and authors of blogs and content.

Integration and Convergence of Content, Social, and Search

Speaker: Simon Heseltine @simonheseltine
From AOL which owns Huffington Post,

Google and Search
Panda and Penguin

Penguin 2.0 rolling out soon!

Google Image Search Traffic Drops 80% after redesign

So what does it all mean? Google has killed SEO!

Where does social fit in?
Trust

Huffington Post is an AOL property and they are one of the most linked to sites on Twitter.
Recently passed 3 million subscribers
More interactions in the month of Sept 2012 on Facebook than any other publisher.
Lifetime, Huff Post has more than double interactions on Facebook than any other publisher.

Tablet Nation

Large % of tablet and smartphone owners use it while watching tv

51% search for info related to the TV show they are watching
38% research products or services they saw in a commercial on TV
33% read what others are saying who are watching same show.

68% of minutes on smart phones are used at home.

Huff post used info that everyone had access to, but used it in a way that they knew their readers would want.

Engagement Measures
-Monitor everything, the negative and the positive

Fanning the Flames of Engagement

Send information on articles to influential users and people.

Huffington Post has a very, very engaged user base.


Research Time: The Perfect Comment 
(research from AOL)

The first to apply conjoint to sequence the DNA of comments.

Analyzed comment DNA
results after detailed analysis was that people really care mostly about is the connection and communication.

Relationship content is very important - ppl don't like to see all positive comments.


Social SEO
Most companies surveyed plan on using more search

Social Media Objectives:

  • social being used to drive users to their website
  • many search and social teams are now working together at companies
  • search engines are looking at links in social media and analyzing the user
  • personalization of search results populated with social connections
             -Google Plus does give users the ability to change and influence the search results
             -Google Plus links to other social accounts or shows images from other sites you have                        
               connected to your google plus account

Key Takeaways

Social media is going to drive organic traffic through the search engines, whether through personalization, algorithmically, or real time search widgets, so integrate it into your SEO strategies

The search world is more complicated that it was 18 months ago, and will continue to evolve, so you need to keep on top of it, and keep testing.






SFIMA Pubcon Summit Keynote Speaker: Melanie MItchell

+Melanie Mitchell -@MelanieMitchell





Optimization in a Modern World


The digital world makes consumers so distracted with media, multi-tasking and family life, it makes it necessary for marketers to "jump in front" of them in order to get their attention.


Companies are often so absorbed with their own agenda, they are not paying attention to customers or the bigger picture.

Instead of optimizing some meta tags or some images, look at the big content picture overall.



Define Your Audience:

66% are not sure which brand they want when they start researching

16% of Google queries each day are brand new

Proving the Case:

What is the intent?

What's happening in your space and with your analytics?

Can't Argue with Data:

  • Goals
  • Key Factors


Linking Everything to Dollars and "Sense"


The Six Part Plan:
1. Create Core Team 
-SMEs
-Systems Architect
-tech lead
-front-liners
-program manager
-project managers

Team Structure: SEO intersect all owned, earned, and paid media channels

2. Set Priorities, Goals and Incentives
The teeth of your program.
Prioritize Efforts to Improve Blended Rank

3. Provide Training

4. Set Internal Standards and Process
Incredibly important because people don't always know what to do, so many companies fall down on things like this.

All steps listed so that all team members know what their role is.
For everyday and also unexpected.
Responding to Negative News: with What, How, and Who
Four Step Process
     1.Listen
     2. Assess
     3. Decide
     4. Act

Be proactive instead of reactive, control the conversation.

Optimizing Individual Assets Does Not Scale in Today's World
46% of consumers who use social along the path to purchase use search
-understand your customer
-optimize messages

5. Provide Tools
Giving people the right tools and understanding the journey.

6. Measure and Track (and Adjust)

  • pages indexed
  • search referrals
  • value of a visit
  • social engagement
  • user behavior
Communication is Key: Show them You ROCK!
Lay out a plan for:
  • day to day contacts
  • middle mgmt
  • executive mgmt
  • c-suite
  • quarterly business review
  • competitive insights
  • vendor parade
  • innovations/POVs
A lot of companies aren't doing well because they forget about the ongoing:
Lather --> Rinse --> Repeat -->

Thoughts to Take With You:
Companies that remain in siloes will struggle
you need executive buy in
everyone plays a role
no accountability, no success
celebrate and communicate broadly (and loudly)






SFIMA Pubcon Summit - The Dark Side of SEO

Speaker: +Joe Laratro  @jlaratro 


The Darth Yoda metaphor is that even if you are on the "good side" of the force, you can end up on the "dark side" even if you did not mean to do something wrong.

Read this article first:
http://searchengineland.com/googles-matt-cutts-black-hat-link-spammers-less-likely-to-show-up-in-search-results-after-summer-159185

Old tactics that you should not use:

  • Keyword stuffing
  • Alt text keyword stuffing
  • White on white text
  • Doorway pages
  • Cloaking - meta redirects, java script redirects, cloaking software
  • Link Schemes- unnatural links, link pyramids, link wheels, link sculpting
  • India SEO - low quality blog networks, too much exact match anchor text, blatant link farms
  • Locksmith Spam - city spamming, multiple company names and domains, fake reviews
  • Submissions Spam 
  • Extra Meta Tags
  • HTML Comments
  • Multiple Domains with same content

Negative SEO attacks do happen to companies.


Black Hat SEO Still Happens  

Takeaways:

  • Things Change! Keep on top of things to be aware if something you are doing might be banned in the future
  • How do you know not to make the mistakes or do the wrong thing?
  • Do not repeat the mistakes of our past - keep up to date with latest webmaster guidelines.
  • Monitor Your Backlinks for Negative SEO (use disavow tool)
  • Beware of companies (employees) that suggest using bad tactics.

PROTECT YOURSELF:
Protect Your Passwords - 2 step!
Patch Your Software
Protect Receipts
Beware of Open WiFi
Monitor Outbound Links (Bing)
Monitor Both Webmaster Tools Messages




SFIMA Pubcon Summit Brand Evangelists: Authenticity & Storytelling

Matt Craine speaking about Brand Management @MattCraine

POTW = Power of the Web

Brand Management




It's not what YOU say about your company.

it's what THEY say about YOUR company.

Who Owns a Company's Reputation?

Reputation is not about ownership any longer - it's about conversations.

Kryptonite Locks - example pen picked the lock destroyed company's reputation


"Retention is the new acquisition" - Matt Craine

"Reviews are the new advertising" - Seth Godin

905 of online consumers turst recommendation from ppl they know

70% trust unknown users' reviews

72% of consumers said that they trust online reviews as much as personal recs from a friend

34% have turned to the internet to air their feelings about a company (positive or negative)
26% express dissatisfaction

PAGE ONE DOMINATION

since 92% of users don't go past the first page of search results . . . .

. . . .  if you dominate the first page you're already there

only 4 in 10 consumers visits a local company's website when considering a service

Instead, they are using reviews!

Care About all Channels

Build your credibility before a crisis rather than after a crisis.

THE NEGATIVE




THE POSITIVE



Give incentives to brand angels.

Brand Protection:


  • Monitor - Google Alerts and other monitoring services
  • Claim Your Business Profiles - Fill out all profiles and all social networks
  • Register you domains -misspellings, combinations similarities


Case Study for Adeler Jewelers

Re-branded company and website and received press to the point where celebrities started wearing the jewelry to events like the Oscars. Increase brand awareness and sales for the company.

100% reviews are not trustworthy. Sites with a lower range of reviews in the 75% - 85% do much better for a company than 100%.







SFIMA Pubcon Summit SEM Current Hot Topics

Live Blogging the SIFMA Pubcon Summit

SEM Current Hot Topics

Our first speaker is Kathryn Parsons from OfficeDepot.com



Google Enhanced Campaigns:

Starting July 22, 2013 Google wills tart upgrading all campaigns to enhanced campaigns.

Office Depot switch to Google Enhanced Campaigns in February 2013.

Campaign Structure = instead of focusing on the devices, they focus on the people.

Con: No Mobile or Table Only Campaigns - there are currently no options to manage stand alone mobile or tablet campaigns.

Why is this a Potential Problem?
Separate campaigns allowed you to manage separate budgets and strategies for desktop, tablet and mobile devices. Increased some costs.

Pro: Bidding Improvements - you can manage your bids across locations, times and desktop/mobile device. You can raise bids based on proximity to your store or lower bids when closed. Can change for the lunch rush, for example.

Enhanced Campaign Bid Management

Cons:

  • Blended CPCs - tablets are rolled into desktop campaigns so there's a potential for blended higher bids.
  • Mobile Bid Limitations - mobile bidding at Ad Group level is currently not available to all.


(Google is working on changes to the very new system.)

Enhanced Campaigns - Conversion Tracking

PRO: More reporting enhancements

CON: Less Transparency: Experiment with 3rd party tracking to see more information.

===============================================================

Next Speaker is Kevin Lee from DidIt.com kevin (at) didit,com @Kevin_Lee_QED

Media, Channel & Tactic Agnostic. 
Prioritizing within - across all options

For earned media, knowing what will actually deliver scale with minimal investment.

What should you do first today?

What's the best use of your time, Paid or Earned Media? Testing?

What should you do yourself?
What should you hire others to do?

Marketing & media, a game of odds

You want to do things that move the odds in your favor:

  • increased conversion
  • larger purchases (immediate)
  • more profitable immediate purchases
  • Higher LTV (repeat conversions)
  • Likely to be an influencer
  • Likely to convert online
Take your ads to the next level using the Pareto or 80/20 rule

This helps you decide where to allocate your time and tools.

Power in "Big Data"

Conversion & Profit = Leverage

Conversion or more profitable conversions deliver leverage. A good campaign mgmt platform can then calculate in real-time whether or not to deploy the increase. This is a careful balance to achieve when "cherry picking" bids.

Quality Score is Mostly CTR

Predicted CTR (normalized by position is the single largest variable the drives quality score.

Hal Varian form Google talks about quality score video: http://youtu.be/qwuUe5kq_O8

GeoTargeting: 
higher spenders
higher LTV

Geo Segmentation better w/ optimal ads

New ad units make it easier to talk to your largest profitable segments differently, and optimally:
1. separate ads by geography
2. promotional language & offers
3. different landing pages
4. don't rely on ad extensions

The power of Your Audience

Keywords tell you very little about the audience.

Can geography predict behavior and demographic segments?
DidIt experimented using cloned campaigns with different variables.

PLA Title Optimization

Suddenly SEO expertise becomes important.
Titles of course have to be relevant, but there seems to be some wiggle room under the editorial guidelines. 

PLA Image Optimization
Image Optimization may be the most important type of optimization for PLAs. Using your own image rather than the manufacturer's stock image can help you stand out and make your ad less expensive in the long run.

Price optimization is most important for searches that are product specific.
Social and search Integration
difference between info and knowledge can be solved in some cases with graph search (social search). Time will tell where paid search fits into social search.

How Valuable are your competition's customers?
Facebook's graph search - who likes your competitors?
LinkedIn - who follows competitors?
Twitter Follower Search

Stay educated on best practices.


Q&A

Ads to Google Plus page - a free click, so good to use for branding, influential page, add images and fill our your Google + profile. Can be very valuable over time.

Authorship - less important in PPC world, but is important in SEM side. Can help you be recognized as a brand authority, and differentiating yourself.




SFIMA Pubcon Summit Keynote Speaker Rob Snell


Rob Snell, from GunDogSupply.com tell the story of how he built their family business up and took on the challenge of a big box retailer opening across the street by launching the business online.

"Sometimes when there is a crisis, it gives you the license to do things that you normally wouldn't do."

Something that they thought was a disaster for business ended up propelling them online.

In 2004 after being online, they hit a sales plateau where sales fell flat but expenses were climbing. They made ONE big change:

They branded the store with Rob's brother Steve as the "mascot".

The result was an increase in over $10 million in sales.

Three Things to Do to Execute the Plan:

  1. Establish Steve as an authority
  2. Create Quality Content
  3. Follow the Money (pay close attention to things that can generate revenue)
Establish Authority:

  • Build trust by "being real". - Be as big as you are or as small as you are. People don't buy from websites, they buy from people. Talk like a real person. All emails come form Steve, not the company, he signs it and has personal pics in it. Having Steve's name allows them to rank for his name, sets apart from competitors, his name generates over $300K in revenue from analytics.
  • Show that you are real. Show your own pics, show the staff, show pics of your office. Put pics on Facebook and share real events, real things.
  • Make it easy for customers to identify with you. Steve loves his dogs, Steve hunts. . .  "Steve's dogs use the same supplies I do." and "Steve uses the same supplies I do."
  • Test what works.
  • Amplify what you do with social media. 
  • Leverage Authority. Press coverage, romance your suppliers to get links from them.
  • Support Organizations and Events that Your Customers Do
  • Steve IS an expert
  • Create Quality Content. Show information about the products, have more than the manufacturers. Extra pictures of products, video, product reviews. Steve writes product reviews and gets prototypes. This allows Steve to know the industry. Generates over $1 million in extra revenue for having reviews that Steve wrote on their site. Write unique and complete product descriptions. Visitors entering on buyers' guides 50% higher conversion rate. 
  • Tell Folks What to Buy. "you should buy this to solve that problem" "Steve's Picks". Impact $12 per order increase for Steve pushing the higher quality products.
  • Tell Folks WHY they should pick YOU! Free shipping, reduce risk, answer questions, test to find out what works for your customers.
RECAP:
Establish Authority
Create Quality Content
Follow the Money

Find your Steve!





 Theme: You ARE an expert in your field, so leverage that expertise online with compelling content to get more traffic and convert even more of that traffic. 
1) Establish that authority both on your site AND in your industry's online ecosystem... (here's how we do it) 
2) When folks come looking to buy what you sell, recommend specific solutions for customer problems instead of just offering things for sale. (here's how we do it) 
3) When you sell the same thing as so many other people, you have to give folks a reason to buy this from YOU, so go out of your way to list what makes you THE PLACE to buy this. (here's how we do it) 
The more I think about it, the less advice I should give to folks NOT in small-medium sized e-commerce. I don't know ANYTHING about all those different types of businesses. Not as worried about making it universal as making it as this is what we did, this is what worked for us, take and use what you can... 

SFIMA Pubcon Summit Today!

We will be live blogging several events and all keynotes!




Harnessing the Power of Search and Social for Business

Two Keynotes – Three Tracks – See the Lineup of Speakers

Focusing on bringing you interactive marketing campaigns together through search and social channels with take-homes to improve your conversion and ROI.
The SFIMA / Pubcon Summit is a prime opportunity for area attendees, local marketing agencies and brands to learn from top Pubcon speakers at a dynamic event with tracks dedicated to social media, SEO, and SEM, supported by search and social media groups from all over the U.S. and abroad.
The day-long event will features both a morning and afternoon keynote presentation along with three session tracks covering the latest social media and search-related research.
Registration will include a networking breakfast, lunch, and after-party.

Wednesday, April 10, 2013

SFIMA Press Release: Announcing the 5th Annual SFIMA Peer to Peer Forum



Peer-to-Peer Forum


FORT LAUDERDALE, FL -- (Marketwire) -- 03/28/13 -- The South Florida Interactive Marketing Association will open the microphone at its April 11 educational meeting, allowing digital marketers to discuss the hot topics and prevailing business issues they face today. Last year, the potential impact of Pinterest and Google+ was on everyone's mind. Did these social media channels live up to the hype and promise? How have companies fared with Facebook for Brands? If email didn't die, how has it changed? Now in its fifth year and one of SFIMA's most popular educational meetings, the peer-to-peer forum provides attendees a platform to ask, answer, learn and engage with one another.
This year's forum will address mobile marketing and communications, online reputation management, user experience and customer journeys, web analytics and more. Any attendee may ask any question and have it answered by an expert in the room. All opinions, ideas and experiences that enhance learning and spark discussion are welcome. Last year, Carnival Cruise Lines, Citrix, Yelp.com, Office Depot and other notable companies were present.
The forum takes place Thursday, April 11 at the IGFA Fishing Hall of Fame and Museum in Dania Beach, Fla. Networking runs from 6:30 p.m. to 7:15 p.m. The discussion happens from 7:30 p.m. to 8:30 p.m. The event is free for SFIMA members. Non-members pay $39 in advance, $49 at the door. To register, visit http://bit.ly/WWRtgy.
SFIMA news releases are distributed by wire distribution partner Marketwire.
Now in its 10th year, the South Florida Interactive Marketing Association is dedicated to educational excellence and expertise in digital marketing. The organization serves as the primary interactive voice in South Florida offering lifelong learning, top-notch networking and professional growth opportunities to marketers in Broward, Miami-Dade and Palm Beach County.www.sfima.com, @SFIMA

Tuesday, April 09, 2013

SFIMA April 2013 Event: Peer to Peer Forum - Come and Share Your Knowledge

Annual Peer-to-Peer Forum
Thursday, April 11, 2013 at 6:30 p.m.

Time:

Networking 6:30 - 7:15 p.m. - Presentation 7:30 - 8:30 p.m.

Place:

IGFA Fishing Hall of Fame and Museum
300 Gulf Stream Way
Dania Beach, FL 33004
FREE PARKING

Members


FREE

Non-members


$39 ($49 at door)

Member Registration

This is one of our most popular events every year! Please come out and share your knowledge.
What topics would you like to hear about or tell us about?


Peer-to-Peer ForumSFIMA invites you to build upon your expertise in your respective field and discuss the ups, downs and hot topics in Interactive Marketing with your peers. Meet new people, interact with SFIMA members and reconnect with Board Members at one of our most popular events.
What to expect
This is an open forum -- we'll pass around the microphone, and you get to ask any question you like. An expert in the room will answer. It's that easy to get some free advice! It’s also a great opportunity to share and compare with your peers as you fine-tune your online marketing plans for 2013. 
Topics will include:
  • Email Marketing
  • Online Advertising
  • Social Media
  • Career Development/Job Market
  • Online Reputation Management
  • SEO & SEM
  • User Experience & Customer Journeys
  • Web Analytics
  • Content Management and Optimization
  • Mobile Marketing and Communications
Who's attended before? 
  • BankAtlantic
  • BGT Partners
  • BocaJava
  • Carnival Cruise Lines
  • Citrix Systems
  • Gunster, Yoakley & Stewart, P.A.
  • JM Family
  • Office Depot
  • The Palm Beach Post
  • Razorfish
  • SEO.cc
  • Sun-Sentinel
  • Ten Golden Rules
  • Translations.com
  • Undertone
  • WPTV News Channel 5
  • Yelp.com
  • Zimmerman Advertising

Don't miss this opportunity to network and learn best practices from your peers!

Friday, March 15, 2013

Jeff Hoffman Event Review

If you missed the last SFIMA education event, you definitely want to check out this review because Jeff Hoffman was an excellent speaker with amazing insights into successful businesses.

Mr. Hoffman is a serial entrepreneur; he has had success launching companies like Priceline.com, uBid.com among other efforts; his newest venture is ColorJar.com.

Hoffman shared his strategies for success during his presentation entitled:

"Breaking Through the Noise: Steps the Best Companies Take to Achieve Explosive Growth"
  • Traditional Marketing is Dead. He quoted the Harvard Business Review here, citing that digital marketing now reigns supreme because the Internet has changed the way people shop and respond to marketing messages. 
  • Companies no longer SELL to people. It's the people that choose to BUY, and their buying decisions are largely based on their social networks. With that knowledge, marketers need to figure out how to get into the buyer's conversation.

  • Marketing to Drive Behavior. Design your marketing campaign and ads according to how people will feel and what they will say after watching or interacting.


  • Engage with customers, routinely ask them about their experience, what they want and why they buy from you. This will create loyal customers. Keep them in mind with all of your marketing, customer service, and merchandising efforts.

  • Understand WHY customers buy from your company. Figuring out what the core motivation for making a purchase is critical for continued business success.The greater your level of understanding, the greater the possibility of increased profits and happy, satisfied customers. His example was music stores. What were people buying when they went to buy a CD in a music store? "It wasn't that they wanted a silver disc with a hole in it." If music stores would have figured out faster that people REALLY just wanted to listed to music, they might have lasted longer making a conversion or a change. Apple figured it out first:

    Mr. Hoffman gave another example of a company that sold sand. The company was       relatively successful selling sand. When he asked the owner of the company "what do your customers wake up thinking about before coming to you to buy sand?" the owner answered "they want to buy sand". When Hoffman told him that no one really wants to buy sand, that there must be a higher purpose, the business owner did the research and found that more than 90% of his clients that bought sand from him were buying it to ultimately build bridges. Using that new knowledge, he was able to quadruple the company's sales by offering other products that were needed by their customers.

  • Absorb the World Around You. Some of the most amazing break-throughs in business come from stepping outside their world. Drive thru fast food restaurants were inspired by banks. Mr. Hoffman advises to take 15 minutes a day, or at least once a week, to seek out information outside of your everyday surroundings. See what are the trending topics in the news and why, or just learn something new. 

  • Find Your Company's "Golden Purpose". 



  • Adopt Core Values and Live by Them. Mr. Hoffman gave the example of Patagonia, a retailer of outdoor sports clothing and gear. One of the company's core values is being friendly to the environment. They realized that some of their suppliers were not environmentally friendly, so they chose to use different suppliers, even though it meant raising prices. They were worried about the price increase, but because they messaged the environmentally friendly movement in an explanatory fashion to their customers, it turned out their customers stood by them because they appreciated and had the same values as well. It was the messaging of the values as the cause of the price increase that led them to heightened success.
  • Create a Corporate Persona for Your Company. Develop a personality for your company: is it a male or female, age, what does he/she like? Your customer service and all your messaging should be just like your persona was speaking. Would he/or she say that? Mr. Hoffman gave the example of Zappos. The company persona is a girl who loves shoes. If you call their customer service, and just want to chat about shoes, their customer service reps will all gladly oblige!
  • Create a Corporate Vocabulary. A corporate vocabulary not only carries the the voice of the company persona but insures consistent messaging.




  • Spend significant time learning about your customers. Learn from them, look at the world and your company through their perspective. Sam Walton used to spend time in diners buying people apple pie and sitting with them, asking their opinions. At Priceline, they would interview customers that were in Kmart stores waiting for blue light specials.






Thursday, March 07, 2013

Call for Speakers for the SFIMA Pubcon Summit


We’re now accepting speaking proposals for our Tuesday, May 14 joint South Florida Interactive Marketing Association (SFIMA) Pubcon Summit, which will take place at the Miniaci PerformingArts Center in Davie, Florida.

Join Pubcon founder and chief executive Brett Tabke and a strong group of top online marketing experts at the 2013 SFIMA Pubcon Summit, which will feature a complete day of sessions, case studies, a variety of cutting-edge panel discussions, and a major keynote address.

To submit a speaking proposal use our handy online form:


Where: Miniaci Performing Arts Center, Davie, Florida
When: May 14, 2013, 9:00 a.m. to 5:00 p.m.

Registration and additional information about this intensive day-long event is available on the 2013 SFIMA Pubcon Summit event page. SFIMA has been a long-time association partner with Pubcon,
Brett Tabke
and we’re happy to take part in the 2013 SFIMA Pubcon Summit.

We look forward to seeing many Pubcon speakers and attendees in the Fort Lauderdale area at the 2013 SFIMA Pubcon Summit on Tuesday, May 14 and hope that you have also registered at special early-bird rates for Pubcon New Orleans 2013, which will take place on April 22 – 25 at the New Orleans Convention Center, with a full day of Pubcon Masters Group training on Monday, April 22.